Inside the Letcheck Partnership

• – Suth Lucian Cambert

Supporting Property Managers at Scale

Managing residential portfolios across multiple lettings branches requires exceptional coordination. For JLL’s centralised property management teams, consistency, accuracy, and reliable reporting are essential.

Accurate reporting helps maintain service standards, protect landlords’ interests, and supports fast, confident decision-making by property managers.

For more than seven years, JLL has partnered with Letcheck to meet these demands across property management London operations. Together, we have delivered thousands of detailed property inspection reports, while refining processes to support the teams who rely on them every day.

According to Suth Lucian Canbert, Team Leader of Property Management, the relationship has been built on trust, reliability, and a deep understanding of the challenges that property managers face when coordinating inspections at scale.

“I have been working with Letcheck for approximately seven years, during which time they have completed hundreds of reports for my team and me. They have an exceptional group of professionals who have consistently provided outstanding assistance.” 

See how you can save time and reduce stress with Letcheck

Touchstone used to manage all property inspections internally – from check-ins to check-outs. But as their portfolio grew, the workload became less manageable.

Reports varied in detail and tone, turnaround times stretched, and property managers were bogged down in admin.

When they trialled our service and app the impact was immediate.

By outsourcing to us, Touchstone has cut admin time spent on property inspections by around 60%, freeing property managers to focus on tenant relationships and operational policies.

How Independent Inspections Made The Difference At Folio

Folio London oversees the market-rate portfolio within Notting Hill Genesis, including a large mixed-use development in Chelmsford.

From the outset, Folio made a strategic decision: every inspection — check-ins and check-outs — would be handled independently by LetCheck.

Not for short-term convenience, but to ensure long-term consistency, impartiality, and a reliable historical record.

Years later, as the development enters its next phase, that decision to go for independent inspections is paying dividends.

We talked to property manager Agata Sungaila about how this has impacted their bottom line.

Grosvenor x Letcheck: a partnership built on understanding

Grosvenor’s London estate represents some of the most prestigious and carefully managed properties in the capital. Each building has its own distinct history, structure, layout, and service expectations. Meeting that diversity requires not just skill—but adaptability, precision, and a willingness to go the extra mile.

Over time, we’ve become a trusted partner to Grosvenor, supporting their property management operations with an approach that is customised, responsive, and fully aligned with their internal standards.

“LetCheck adapts to each property and each situation. It never feels ‘one size fits all.’ They understand what we need and that makes our job significantly easier.”
— Siobhan Stotter, Property Manager