Letcheck & Allsop expand into Liverpool

Letcheck, last year’s AIIC Inventory Company of the Year, are now offering independent property inspection services in Liverpool. This comes off the back of expansion into Leeds earlier this year.

‘Allsop are delighted to announce that we are now partnering with LetCheck in Liverpool, Oldham and Manchester.  We have been working together in London for many years and appreciate their high level of customer service and value how their detailed and independent reporting, protect our clients and our residents’, says Property Manager Clementina Cat.

Letcheck’s director Adrian Kelly added that ‘We are thrilled to be expanding our relationship with Allsop, one of the country’s leading property management companies.’

Allsop Letcheck

Award Winning Inventory Company Expands to Leeds

Letcheck, a multi award-winning inventory provider has been asked by Complete Prime Residential, to handle their newly launched Centenary House development in Leeds city centre.

‘We are delighted to open in Leeds to support our long-standing relationship’ says director Adrian Kelly. ‘We offer a unique and specialist service to our Build To Rent clients and have been able to grow across the country, as new developments launch’.

Nicola Smith (Associate Director of Complete) ‘Having a reliable partner during these turbulent times is a real asset and Letcheck’s innovative approach in carrying out a site survey really helps deliver consistency and provides our residents with valuable information to help them settle in from day 1. Their detailed and independent reports also make processing deposit returns so much quicker and easier for our team, whilst helping us to follow best practice and ensure that all parties are being treated fairly’.

Letcheck now operates in Leeds, Manchester and London and won the AIIC Inventory Company of the Year in 2020.

Letcheck Partners with MYNDUP

Letcheck are delighted to announce partnering with MYNDUP, an engaging specialist in live 1-1 video solutions across the mental health spectrum, for our hard working-from-home team.

As we continue to experience uncertainty in our lives, due to the global pandemic, it is vitally important to remain conscious of our mental health and ask for support when needed.

What Tenants Really Want When It Comes To Property Reporting

What do tenants want when it comes to Property Reporting?

When planning ‘who does what’ in your team, what drives your decision?

Is it based solely on costs? How much do you take tenant preference into account?

As competition to attract the best tenants increases and more companies claim to be tenant-centric; how does this credo manifest itself in practical day-to-day decision making?  If putting the tenant first is in your DNA, then you need to read the results of a simple survey Letcheck have been conducting for the last 12 months.

When considering the options of who should conduct your property inspections, the decision makers are, very often, not the people who have ever carried out inventory work.  They are inclined to have an overly simplified idea of what is involved and the time it takes to generate a report, a legally binding document that gives you the protection you believe you are being afforded.

To illustrate the point on oversimplification, 2 years ago we took on a lettings manager with over 10 years’ experience who, whilst on a career sabbatical, decided to work with us.  She completed all the training but lasted just 1 day on the road before waving the white flag, confessing it completely opened her eyes to the level of detail required, she is now back letting properties and is a loyal client as a result.

There are other assumptions that need to be unearthed, such as the idea that you will save costs by employing a resource internally- this is a fair argument in the low season when you need to justify your fixed costs 12 months a year, however is this the key value adding task you want your team to be doing in high season, when your focus is more likely to be on ensuring minimal void periods and managing the new batch of tenants so they feel taken care of?

Due consideration also needs to be given to the lifecycle cost of a tenancy.  As much focus on upfront costs needs to be given to the costs when a tenant vacates.  Ensuring whomever conducts your check-out inspection is adhering to up-to-date industry standards, will protect you from time consuming disputes. The plea of ‘don’t shoot the messenger’ is a powerful way  to protect your company from negative feedback.

And what, lest we forget, do tenants want? So we have been asking them for over 12 months and the results are below:

So, if your company strategy guides your decisions, and your strategy values the importance of listening to tenants, this is something to consider.

Letcheck carry out property reporting that includes a comprehensive walk through so your tenants feel completely comfortable in their new home with the added assurance in our independent role at the beginning and end of the tenancy.

Award Winning Inventory Company Opens Doors in Manchester

LetCheck, an inventory company with twenty years’ experience in London’s bustling lettings industry, is marking this milestone anniversary by expanding its services in Manchester.

The company, previously winner of AIIC Clerk of the Year and lauded by its

Complete Manchester and LetCheck Staff
Richard Bawden & Nicola Smith from Complete and Sian Lord & Adrian Kelly from LetCheck

London clients for its flexibility and quick turnaround times, has invested heavily in tech development and its training programme in recent years to consistently provide a service one step ahead of its competition’s.

“London is the perfect place to have cut your teeth in this industry,” explains director Adrian Kelly. “We have been able to develop our service and tools in a way that prioritises speed without compromising on detail, and the result is a package we feel confident will please clients everywhere.”

LetCheck began making its mark on Manchester last year, its team of clerks working with clients such as Complete Prime Residential. “Our impressions thus far are of a very flexible and reliable team,” reports Nicola Smith, associate director in Complete “The reports produced really help protect our portfolio, the office staff we speak to are friendly and organised, and the clerks are punctual and efficient. Our particular requirements are always accommodated, and we are greatly looking forward to working with LetCheck on a broader basis moving forward.”

Manchester is another of the country’s most populous areas and possesses a thriving lettings industry, but Kelly notes that this is not the only driver of the decision to expand in this direction. “Our hard work in London over the years has seen us forge professional relationships with a wide range of agents and corporate landlords whose business extends beyond the capital. We feel LetCheck is ready to offer the same high-quality support these clients expect from our London operation in other key areas.

“We have further developments in the pipeline, so 2018 should be a very exciting year.”

Which inventory company has (almost) as many fans as Apple?

LetCheck Inventories carry out regular client satisfaction surveys and the results of the 2017 survey have been received and analysed.

They scored a Net Promoter Score of 71%, compared to Apple with 72%.

The Net Promoter Score is based upon the percentage of customers who would recommend a company to a friend or colleague. These are “fans” of the company who would rate it 9/10 or 10/10.

“Whilst we clearly still have more work to do, scoring over 70% is a phenomenal achievement” said director Adrian Kelly. “If any element of our service is not performing, this impacts our client relationships, so to score so highly overall in a tough industry is a credit to each and every member of our team”.

“Our commitment and investment ensures we have the finest support team in place to back-up the best trained clerks in the industry. We believe this shows in our NPS”.