See how you can save time and reduce stress with LetCheck.
Touchstone Property Management saved at least 50% admin time and reduced disputes by 60%. Find out how they did it.
Touchstone used to manage all property inspections internally – from check-ins to check-outs. But as their portfolio grew, the workload became less manageable.
Reports varied in detail and tone, turnaround times stretched, and property managers were bogged down in admin.
When they trialled our service and app the impact was immediate.
“The quality, speed, and neutrality of the reports really stood out. Within two months, we rolled LetCheck out across our entire portfolio.”
Beth Stevenson, Operations Manager, Touchstone
Quality
Our reports are very high quality and if you ever need the detail, it’s all there complete with photos and video evidence.
Speed
But trawling through reports takes precious time, so we halved that with our app that creates actionable summaries with just a click.
Neutrality
End-of-tenancy disputes are a huge headache. By appointing an independent inspections team, tenants know they’re being treated impartially.
By outsourcing to us, Touchstone has cut admin time spent on property inspections by around 60%, freeing property managers to focus on tenant relationships and operational priorities.
Faster turnaround
- Reports delivered within 24–48 hours.
Improved compliance
- All data securely stored and easy to access.
Operational efficiency
- Consistent formatting and high-quality imagery.
Professional credibility
- Every report meets a verified standard.
Beyond efficiency, LetCheck has transformed the way the organisation feels and operates.
Team morale
Property managers spend less time on paperwork.
Brand consistency
Reports reflect professionalism across the portfolio.
Peace of mind
Reliable quality, no matter who manages the property.
“Our clients and renters see us as more transparent and consistent — and that’s invaluable.”
Smart Check-outs in a Click
Our app is central to the transformation
“The check-out reports are brilliant. The app automatically extracts all issues beyond fair wear and tear into an editable worksheet. We can get from a full report to a list of deductible items in a couple of clicks.”
This feature has reduced review time from hours to minutes — helping the team prepare accurate, defensible claims faster and start end-of-tenancy negotiations with confidence.
Fewer Disputes, Stronger Deposit Scheme Relationship
“Because the reports are so clear and independent, there’s far less back-and-forth with the deposit scheme. The evidence is watertight. LetCheck has given us credibility with the deposit scheme. They trust our reports — and that’s saved us time, money, and stress.”
Since adopting LetCheck:
- Arbitration cases have dropped by around 60%.
- Average claim values have increased slightly — not through higher charges, but because claims are now better evidenced and more likely to be upheld.
- Deposit scheme subscription terms have improved, reflecting a lower dispute rate and cleaner record.
“We thought outsourcing would mean losing control. In reality, we’ve gained time, consistency, and credibility. LetCheck hasn’t just saved us work — it’s elevated how we operate.”