Bespoke Property Inspections For a Complex Portfolio

Siobhan Stotter, property manager with Grosvenor Property UK

Grosvenor x LetCheck: A Partnership Built on Understanding

Grosvenor’s London estate represents some of the most prestigious and carefully managed properties in the capital. Each building has its own distinct history, structure, layout, and service expectations. Meeting that diversity requires not just skill—but adaptability, precision, and a willingness to go the extra mile.

Over time, we’ve become a trusted partner to Grosvenor, supporting their property management operations with an approach that is customised, responsive, and fully aligned with their internal standards.

“LetCheck adapts to each property and each situation. It never feels ‘one size fits all.’ They understand what we need and that makes our job significantly easier.”
— Siobhan Stotter, Property Manager

Challenge: A Portfolio Where Every Property Requires Something Different

Grosvenor’s residential rental property portfolio spans multiple building types, architectural styles, and resident expectations. This means:

• Each property requires a bespoke approach to inspections.
• Reporting needs to be adapted, not standardised blindly.
• Internal workflows rely on Grosvenor’s custom portal, requiring seamless integration.
• Any external property management services partner must uphold the high-touch service and attention to detail Grosvenor is known for.

Before partnering with us, Siobhan and her team found that generic inspection processes didn’t reflect the individuality of each building. The result was inefficiency, misalignment, and unnecessary back-and-forth.

Solution: Customisation, Integration and Going the Extra Mile

We responded by building a service model specifically tailored to Grosvenor’s operational environment. This meant:

1. Property-by-Property Adaptation

LetCheck produces tailored reports for each asset—reflecting its unique features, complexity, and management style.

2. Seamless Portal Integration

Workflow and reporting are aligned directly into Grosvenor’s internal portal, eliminating duplication and creating a unified operational ecosystem.

3. Anticipating Needs, Not Just Responding

Because LetCheck understands each property’s idiosyncrasies, they spot issues earlier and help Grosvenor plan with confidence.

4. Acting as an Extension of the Team

LetCheck provides an independent viewpoint while operating with the care, tone, and professionalism of an internal Grosvenor team member.

Siobhan explains:
“They work with our portal, our processes, our expectations. It feels like they’re part of the Grosvenor family—just with the benefit of being impartial.”

Impact: A Seamless Experience for Property Managers and Residents

The benefits of the partnership are felt across Grosvenor’s residential operations:

✔ Less admin, more clarity

Reports integrate directly into the portal—no double-handling, no formatting issues, no friction.

✔ Tailored insights for each property

The differences between buildings are understood, respected, and reflected in the reporting.

✔ Consistent, high-quality output

When LetCheck submits a report, Siobhan knows it aligns with internal expectations.

✔ A trustworthy extension of the team

The partnership feels natural because the values match.

“LetCheck makes life easier. They fit into our systems, adapt to our needs, and consistently deliver excellent reports.”
— Siobhan Stotter

Factfile

Grosvenor Property UK is part of an international organisation whose activities span urban property, food and agritech, rural estate management and support for philanthropic initiatives. They develop, manage and invest in some of the UK’s most prestigious properties, currently developing an exciting new mixed-use destination in London’s Mayfair.