LetCheck Inventories carry out regular client satisfaction surveys and the results of the 2017 survey have been received and analysed.
They scored a Net Promoter Score of 71%, compared to Apple with 72%.
The Net Promoter Score is based upon the percentage of customers who would recommend a company to a friend or colleague. These are “fans” of the company who would rate it 9/10 or 10/10.
“Whilst we clearly still have more work to do, scoring over 70% is a phenomenal achievement” said director Adrian Kelly. “If any element of our service is not performing, this impacts our client relationships, so to score so highly overall in a tough industry is a credit to each and every member of our team”.
“Our commitment and investment ensures we have the finest support team in place to back-up the best trained clerks in the industry. We believe this shows in our NPS”.